Privacy Policy

Last updated: March 25, 2026

1. Overview

This Privacy Policy explains how PlannerPier ("we", "our", or "us") collects, uses, discloses, and protects personal information when you visit our site, place an order, or contact us.

2. Information We Collect

  • Order and account details: name, email address, billing details, and purchase information.
  • Payment data: payments are processed securely by Stripe. We do not store your full card details on our servers.
  • Usage data: browser/device details, pages visited, and interaction data needed to maintain and improve the site.
  • Support communications: messages you send us through forms or email.

3. How We Use Information

  • To process purchases and deliver digital products.
  • To send transactional emails such as receipts and order confirmations.
  • To provide customer support and respond to questions.
  • To prevent fraud, abuse, and unauthorized use.
  • To improve site performance, user experience, and product quality.

4. Legal Bases (UK/EU)

Where applicable, we process personal data based on contractual necessity, legitimate interests, legal obligations, and your consent (for optional marketing communications).

5. Sharing and Processors

We share personal data only with trusted service providers required to run our business (for example, payment processing and infrastructure providers). These providers process data under contractual safeguards and only for authorized purposes.

6. Data Retention

We retain personal information only as long as needed for order fulfillment, legal, accounting, and fraud-prevention obligations. We then delete or anonymize data where possible.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data, and to request data portability.

8. Cookies and Analytics

We may use cookies or similar technologies for essential functionality, performance, and analytics. You can manage cookie settings in your browser.

9. Contact

For privacy questions or data requests, contact us at info@plannerpier.com.